Why do call center agents like to start a home-based transcription career?
As for my home-based transcription job opening, there are few points that I notice why they (call center agents or CCAs) like to venture into this new career that is somehow similar in some aspects mainly being an outsourced jobs.
Here are some facts that make them suitable for the job.
- Outstanding English language comprehension. CCAs believe they have the edge to do transcription work because of their excellent English proficiency. In fact, a transcriptionist is required to be exceptional in English comprehension.
- Speedy typing. Most of them have the capability of typing more than 40 words per minute. This is an advantage for a transcriptionist to produce more files and consequently earn more, but of course of high quality.
- Familiarity with voice files. Most of the CCAs have experience typing voice mails so they know how to type while hearing the voice of the client. This is an advantage for them because somehow they only use the keyboard to manipulate the audio player. Majority of transcriptionists, particularly medical transcriptionists, are dependent on the foot pedal.
Well, in this respect the willingness to learn new skills by the CCAs is very impressive. Even they are tired doing work mostly at night; they still feel energetic to do home-based work.